Custom Settings and Usage

Jira instance Name (Server or cloud)

DefaultInstance

-

Automatic

This setting stores if the  instance is the default instance or not.

DefaultProject

-

Automatic

The Jira Project key of the default project is selected in the Project Configuration screen. Do not delete/modify the record directly. Use Admin Settings to perform changes.

Display_Name

-

Automatic

This setting is used to store the username of Basic Authentication.

Edit_Jira_In_SF

True/False

Automatic

Enable editing of Jira issues in Salesforce. If marked as 'false', then users cannot edit Jira issues from Salesforce.

Enable_Feed_Sync

True/False

Automatic

Enable to sync feed posts and attachments.

Field Mapping Sync Time

-

Automatic

Save the time to schedule the Jira configuration Sync.

File_Size

-

Automatic

Stores the Jira file storage limit.

Jira_Comment_As_Private

Private/Public

Automatic

Store your Jira comments with the public or private flag to segment the comments. Public Flag: Visible to Community
Private Flag: Visible to Internal User

Jira_Type_Server

True/False

Automatic

Select if your Jira instance is based on cloud or on-premises.

JiraCommentQualifier

-

Automatic

Add a qualifier for Jira comments to be synced in Salesforce. For example, if you want only specific Jira comments to sync in Salesforce. Let’s say #SendtoSf will be the qualifier so only comments starting with #SendtoSf will sync in Salesforce.

JiraCommentsSyncToJiraIssue

True/False

Automatic

Enable syncing of Jira comments in Salesforce under the Jira comment object.

Project Records Per Page

-

Automatic

Show the Number of Projects in Pagination on the Project Configuration Tab.

Relationship_Type

-

Automatic

Choose how you want to link Jira with a Salesforce record i.e One to One or One to Many.

Store_Jira_Comment_in_Case

True/False

Automatic

Store incoming Jira comments as case comments as well.

Sync_SF_Attachment

True/False

Automatic

Enable auto-syncing of Salesforce case Attachments/Files to related Jira issues.

Sync_SF_Comments

True/False

Automatic

Enable auto-syncing of Salesforce case comments to related Jira issues.

SyncJiraAttachmentsToSalesforce

True/False

Automatic

Allow syncing of Jira attachments in Salesforce.

Update_Status_From_Salesforce

True/False

Automatic

Enable updating of Jira status from Salesforce.

CreateLinks

-

Manual

Create Salesforce records links on Jira. Links are the Salesforce hosted page for showing the record details on Jira without logging into Salesforce. The links are secured with encrypted value and timestamp, Salesforce links, which can be defined by Salesforce Admins using TimeStamp record.

Reporter_User_Email

email/username

Manual

Define how to find the Jira user related to the current Salesforce user - using user ‘email’ or ‘username’.

SalesForceDomain

-

Manual

Salesforce site URL created for Jira.

StatusTransition

-

Manual

Add Jira status separated by a comma for which you want to restrict the Status change feature.

SyncLegacyJiraComment

True/False

Manual

Enable this for syncing current Jira comments in Salesforce on linking.

TimeStamp

-

Manual

Provide a valid time for the Salesforce Detail Link responsible for showing Salesforce details from Jira.

AllJiraProjectsSearch

True/False

Manual

Search for Jira issues under all projects using the Search Jira feature.

Auto_SF_Comment_Sync_Type

True/False

This is used to store the type of comment syncing Public, private, or both.

Disable_TimeRemaining

True/False

This is used to disable the remaining time of the time tracking.

ErrorTimeInterval

This is used for storing the values of the Resync scheduler.

Is_Plugin_Enabled

True/False

Manual

For Internal Purpose only.

Jira_Comment_As_Private

True/False

Manual

This is used to store whether the comment is public or private.

Show_PotentialResults

True/False

Manual

This is used to store the data to show or hide the potential results on the Create screen.

SyncErrorAttempts

-

-

This is used to store the number of attempts to resync the error.

SyncJiraAttachmentsToSalesforce

   True/False

This is used to store the value of whether we want to sync the Jira attachment to Salesforce.

Sync_SF_Comments

True/False

Manual

This is used to store the value whether we want to sync the SF comments.

Time Tracking

This is used to store the format of the Time Tracking field.

AttachmentQualifier

This is used to store the qualifier used in the Case attachment.

CaseCommentQualifier

This is used to store the case comment qualifier.

InstanceNumber

Automatic

This is a unique number to store the instance number.

JiraAttachmentQualifier

This is used to store the Jira attachment qualifier.

Show_JiraHistory_Activity

True/False

This is used to control the display of the Show Jira history and activity tab.

SyncError

This is used to store the values to sync the error.

Sync_SF_Attachment

True/False

This is used to store the  boolean values to sync SF attachments.

1.

JiraLegacy_Filter    

1    

-    

Manual

After enabling 'Reporting' for the Jira field to update the legacy data for the newly enabled field, users have to schedule the job ’ScheduleBatchToAutoUpdateJira’. To add the filter to the records, use this custom record. For example, Samantha does not want to update the Close Jira records so she can pass the value as Where Status='Close'.

2.

JiraErrorLogs_Duration

2

Add the number of days

Manual

Delete the logs older than the specified number of days.

3.

GuestUserID

0

18 digit Guest user ID

Manual

Add an 18-digit Guest User ID.

(Will be used if you are using webhook and Site)

4.

CheckCustomSetting Access

can be any between 9991-9999

Yes/No

-

To bypass the view all custom setting permission for private custom setting.

5.

Enable Custom Access

>100

Yes (To enable the Custom Permission)

No (To Disable the custom permission)

Manual

This record will handle the permission for the Create and Search button on the related list.

1

Subject

Subject

Case

1

2

Description

Description

Case

2

Auto Create Jira

Automatic

Re-sync the Creation of Jira Issues using automation that may have failed due to any System Failure.

Feed Syncing

Automatic

Re-sync the Jira Issues related to specific Salesforce Object's feed which may have failed due to any System Failure.

Sync Attachments from Salesforce

Automatic

Re-sync the automated syncing of Attachments on Jira Issues from Salesforce to Jira which may have failed due to any System Failure.

Sync Comments from Salesforce to Jira

Automatic

Re-sync the automated syncing of Comments on Jira Issues from Salesforce to Jira which may have failed due to any System Failure.

Update JiraIssue From Salesforce

Automatic

Re-sync the automated syncing of Jira Issue details from Salesforce to Jira which may have failed due to any System Failure.

Update JiraIssue From Sobject

Automatic

Re-sync the Jira Issues related to specific Salesforce Object on the basis of Jira-Salesforce object field Mapping which may have failed due to any System Failure.

Sinergify Trigger

AddJiraComments

True

JiraIssueComments__c

Mark Active as True or False to turn the trigger ON or OFF respectively.

AddJiraCommentsfromIdea

True

IdeaComment

FeedItemTrigger

True

FeedItem

JiraAutoAttachment

True

Attachment

JiraAutoComment

True

CaseComment

JiraAutoFileAttach

True

ContentDocumentLink

JiraIssueTrigger

True

JiraIssueTrigger

JiraRelationshipTrigger

True

JiraRelationshipTrigger

UpdateFieldWithData

True

UpdateFieldWithData

CaseToJiraTrigger

True

Case

CustomJiraIssueTrigger

True

Jira issue

FeedCommentTrigger

True

Feed comment

JiraToCaseTrigger

True

Jira issue