Features | Sinergify

Published Date: 28-08-2024

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There are numerous facets that make Sinergify the best-of-breed connector for Salesforce and Jira integration. For instance, Sinergify allows integration of all standard and custom Salesforce objects, and it is the only connector that supports all 18 languages supported by Salesforce.

Apart from the aforementioned ones, given are some of the key features of Sinergify:

  1. Create Jira: Ability to create Jira issues directly from Salesforce.

  2. Auto-Creation of Jira Issues: Create Jira issues/tickets automatically by using our exposed methods in your triggers or process builders or using the button.

  3. View Jira issue details: Ability to view Jira Issue details directly from Salesforce.

  4. Search & Link Jira Issues: Advanced Search offers robust tools for precise project queries, allowing users to search by project name, issue type, assignee, reporter, or issue key etc. and filter the search results on the basis of Jira fields. Post Search users can view, and link Jira issues through Salesforce.

  5. Feed Item Control: The Feed Enhancements in Sinergify allow users to link Jira issues and share comments and attachments directly from the Salesforce feed using hashtags like #linktojira and #sendtojira. Users can link multiple Jira issues, send attachments, and share feed comments and replies with several Jira issues simultaneously.

  6. Bi-directional Comment Syncing: Allow seamless syncing of comments from Jira to Salesforce and vice versa.

  7. Bidirectional Attachment Flow: Enable a hassle-free, two-way flow of attachments between Jira and Salesforce.

  8. Comprehensive Reporting: Fetch reports including Jira issue records and all the custom mapped field details right from Salesforce.

  9. Jira Status Transitions: Update the Jira ticket statuses from Salesforce easily even if a Status transition screen is enabled on your Jira instance. The same can be synced to your Salesforce instance.

  1. Time Tracking: Time tracking is a feature of Jira that lets your team record the time they spend working on issues within Jira. You can leverage this feature to see how long it takes to resolve a ticket, how much time has already been spent on it, and how much time is left, etc.

  1. History Tracking: It provides the ability to track Jira Field’s history data and leverage that data as per your use case.

  2. Error Log List: It provides the ability to reinitiate the syncing of Asynchronous errors due to any system failure or data failure. The error logs can be Re-synced in two ways .i.e Automatic, Manual.

  1. Feed tracking: It provides the ability to track Jira field updates inside Salesforce. You can configure and choose which fields to track.

  1. Send Case Emails to Jira as Comments: It enables support agents to manually send selected email communications from Salesforce Cases to Jira as comments, facilitating seamless information sharing between customer facing and engineering teams.