Default Mapping

Published Date: 05-08-2024

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This feature allows users to set a default value for any Jira field which is mapped in Fields Configuration. It also helps to show the default value in the desired field while creating a Jira ticket from Salesforce, eliminating extra effort for filling in a value. Check out the below steps to achieve this. The default value only works if the Jira field is not mapped with the Salesforce field.

Step 1: Click Default mapping from Fields Configuration sub-tab.

Step 2: Select an appropriate Jira project for which you want to do the default mapping.

Step 3: Edit the field for which you want to set a default value and select the value from the available options or enter your own value.

Step 4: Once all the values are added, click Save.

NOTE: To set the values for the user data types field, type in a few keywords which will get the result from Jira in real time and will show the desired results in the drop-down and then select the user from the option.